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Problems for GLIP use at Enterprise level

 

UPDATE::: 2019-06-10  had a long teleconference with some of the RingCentral Mobile App team at RingCentral yesterday.  

It would seem the communications about transitioning to one unified app did not make it clear enough for a lot of us to know the Mobile App is still in development and they are looking for what changes to the Mobile App can align best with use for all their customer base, including 
 Enterprise Security needs.  Stay Tuned for further info.

 

RingCentral software: If it ain't broke, don't fix it.

May 2019 - Recently RingCentral is pushing announcements they are discontinuing two of their stable software packages and forcing their entire customer base into using one unified app. The new app does not provide the same functionality which were in RingCentral Mobile and RingCentral Desktop for Windows with HeadsUpDisplay.

The new app based on the core product formerly named "Glip" does not offer adequate Enterprise Security options, including
*Mandatory virus scanning for attachments
*Capability for admin moderation of member messages,
*Admin ability to limit attchments is "all or nothing"
*Admins cannot limit who may message "all members" in an organization.
*Admins cannot limit who may create message groups or populate message groups
*Many public entities require Message logging and preservation for legal cases.

The RingCentral Mobile phone app and the RingCentral Desktop for Windows with HeadsUpDisplay are being discontinued.

This is particularly problematic for many customers who use the Destkop HeadsUpDisplay to manage and monitor their phone system traffic, this will not be a feature in the new renamed Glip app.

Despite comments and objections from a large number of users, RingCentral is forging ahead with this plan and not giving customers a specific date for when this forced change will be implemented. This opens the way for other VOIP vendors to step up and offer better customer responsiveness and engineering solutions that work for their customer base.

 

I see this as very unfortunate for a company that has consistently led in the Gartner Magic Quadrant for years and it does not bode well for customers under long-term contracts with RingCentral.

 

 

2019-05-22- RingCentral has released this Security White Paper

pertaining to the the (Glip renamed) RingCentral App

 

https://netstorage.ringcentral.com/documents/rcapp_security.pdf

 

 

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to read these threads - sign in to RingCentral first before visiting these threads

 

 

Glip Security Concerns

 

https://community.ringcentral.com/ringcentral/topics/security-concerns-with-file-sharing-through-glip

 

Glip - Prevent Changing Users' Names

 

https://community.ringcentral.com/ringcentral/topics/admin-control-for-glip-name-of-users

 

 

Glip Teams Admin

https://help.glip.com/hc/en-us/articles/115001038908-Team-Administration

 

Our list of concerns for Enterprise use of Glip include:

 

Right arrow imageNo User Message Moderation by SuperAdmin is available

 

I have been told that Team Moderation is planned for first half of 2019 but no firm date yet, and no details for exactly which specific aspects of Glip will be available for moderation by Admins.

 

 

Right arrow image Need for SuperAdmin to restrict ability of any user's ability to send a Glip message to ALL USERS in the entire organization without moderation or Admin approval,

 

Right arrow imageNeed ability for SuperAdmin to control who can and cannot create Teams only as approved by SuperAdmin

 

Right arrow imageUsers can change their name in GLIP at will.  Basic users should not be able to edit and/or change their name as set by the SuperAdmin when the account was provisioned.  Name changes for RingCentral Users - across ALL RingCentral products should be by SuperAdmin only.

 

Right arrow imageFile Sharing is all or nothing -

Use case: thousands of users hit because one trusted user, accidentally or on purpose, sent an attachment to all staff --- calculate the labor overhead to clean that per incident.   Need ability for SuperAdmin to force any User-attachments to go through Enterprise Endpoint Protection/Virus Scan prior to delivery. Glip operates inside your network, needs to be compliant with Endpoint Virus and Malware scanning products

 

Glip Admin: Provide, or restrict access to specific features.

https://community.ringcentral.com/ringcentral/topics/feature-request-glip-admin-portal

 

https://community.ringcentral.com/ringcentral/topics/glip-security-request-for-customization-with-what-users-can-or-cant-upload-onto-glip

 

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Last Updated: June 11, 2019

 

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