RingCentral Administrators User Group

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BLOG - November 2018

 

 

Android version RingCentral Phone released 11-09-2018

This version restores the ability to use with Bluetooth headsets on Verizon phones, however you cannot answer the call or hang up the call using the headset buttons.

 

Caller ID - not populating properly

Question:

Has any one noticed a change in incoming caller ID in the last couple days? I have users that have noticed that the caller ID is not showing up for numbers that have previously called in with a name. They are now only seeing the number.

 

Answer:

Tier 3: It's a known issue that will be fixed in an upcoming release which I believe should finish at the end of December (since they're pushed by PODs).  Include/mention JIRA RLZ-31188 in your case!

 

e911 icon imageEmergency Ringtone local to Polycom phones

                           for front office ring group emergency notification

 

Lookup the IP Address of a phone on your network via ARP table lookup

 

Why would I use this?

When  you have to get into the device web management interface, you need the IP Address to login to the device.

 

You can scan your ARP tables for the assignments and get a txt dump of that.  What we were asking for was a "live read" of what address is associated to device Mac address via RingCentral.  This was discussed during our training class a few days ago at the Ringcentral ConnectCentral Conference in San Francisco.  Their suggestion was for now, use the ARP tables from your switch network and manually locate the info by doing a "find" on the Mac Address you are seeking.

 

 

RingCentral HeadsUpDisplay Headset crackly sound quality

User reports crackly sound quality when using bluetooth headset with RingCentral HeadsUpDisplay

Troubleshooting steps to review

After you have verified it is not a Network-wide QOS issue

 

Change to a different port in the same room

Verify that ethernet cable to phone is the plugged directly into the wallport,

If no additional wall ports are available, the computer network cable must be used via the additional PC/LAN port on the back on the phone

Replace ethernet cable between wall port and phone

Replace ethernet cable between phone and computer

Cabling changes image

(click to enlarge diagram)


 

 

RingCentral Introduces new Glip Administration App for Admins

 

https://success.ringcentral.com/articles/RC_Knowledge_Article/8514

 

 

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Last Updated: November 19, 2018

 

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