RingCentral recently rolled out the option to have a pre-designated group receive a TXT message and email notification each time a user calls 911 services. This is very helpful but very inspecific. It just alerts the group that 911 was called --- not what the problem is.
We have a different need as well for the ability to notify front office at Organization Site when there is a Medical 911 emergency, heart attack, seizure, etc, or Active Shooter on the property.
In the past few years this has become an issue where no one in the front office was aware the emergency was in process and did not answer the phone because each staffer though someone else was going to answer the call.
Creating a front office emergency ring group to ring 10 designated phones in the same work area all at once is how we propose to handle this. It would be very obvious to anyone in the front office that is a unique situation. We are now working to train staff that this is how we are handling it.
We have created an emergency ring group in each of our front offices so 10 users at the front office can be notified simultaneously when an emergency situation occurs.
This allows the front office staff to speak directly to the person reporting the emergency, in the event of medical emergency, active shooter or other.
RingCentral Generic Emergency Ring Group Template
UPDATE::: 2019-06-10 had a long teleconference with some of the RingCentral Mobile App team at RingCentral yesterday.
It would seem the communications about transitioning to one unified app did not make it clear enough for a lot of us to know the Mobile App is still in development and they are looking for what changes to the Mobile App can align best with use for all their customer base, including Enterprise Security needs. Stay Tuned for further info.
RingCentral Software: If it ain't broke, don't fix it
May 2019 - Recently RingCentral is pushing announcements they are discontinuing two of their stable software packages and forcing their entire customer base into using one unified app. The new app does not provide the same functionality which were in RingCentral Mobile and RingCentral Desktop for Windows with HeadsUpDisplay.
The new app based on the core product formerly named "Glip" does not offer adequate Enterprise Security options, including
*Mandatory virus scanning for attachments
*Capability for admin moderation of member messages,
*Admin ability to limit attchments is "all or nothing"
*Admins cannot limit who may message "all members" in an organization.
*Admins cannot limit who may create message groups or populate message groups
*Many public entities require Message logging and preservation for legal cases.
The RingCentral Mobile phone app and the RingCentral Desktop for Windows with HeadsUpDisplay are being discontinued.
This is particularly problematic for many customers who use the Destkop HeadsUpDisplay to manage and monitor their phone system traffic, this will not be a feature in the new renamed Glip app.
Despite comments and objections from a large number of users, RingCentral is forging ahead with this plan and not giving customers a specific date for when this forced change will be implemented. This opens the way for other VOIP vendors to step up and offer better customer responsiveness and engineering solutions that work for their customer base.
I see this as very unfortunate for a company that has consistently led in the Gartner Magic Quadrant for years and it does not bode well for customers under long-term contracts with RingCentral.