In case you are a RingCentral Administrator responsible for troublesooting your network issues for QOS or other reasons, PingPlotter - one of the recommended tools for this process with your RingCentral installation
Upcoming Changes to PingPlotter Professional's Pricing
Since PingPlotter Professional released in 2005, we've made significant improvements to the tool’s versatility and power. We’ve brought PingPlotter to multiple new platforms, implemented hundreds of time-saving and useful additions, and vastly improved how the software runs under the hood.
All the while, PingPlotter Professional has remained the same price as when it launched almost 15 years ago.
To better reflect the PingPlotter of today, we will be adjusting Professional’s price in early February. Here’s what that change will look like:
Perpetual License: $349
You can learn more about the details of the change and how it affects things like maintenance, upgrades, and volume pricing here.
By purchasing now, you can take advantage of the next year of updates, priority support, and other benefits before the price adjustments take effect.
Android version RingCentral Phone released 11-09-2018
This version restores the ability to use with Bluetooth headsets on Verizon phones, however you cannot answer the call or hang up the call using the headset buttons.
Caller ID - not populating properly
Has any one noticed a change in incoming caller ID in the last couple days? I have users that have noticed that the caller ID is not showing up for numbers that have previously called in with a name. They are now only seeing the number.
Tier 3: It's a known issue that will be fixed in an upcoming release which I believe should finish at the end of December (since they're pushed by PODs). Include/mention JIRA RLZ-31188 in your case!
Emergency Ringtone local to Polycom phones
for front office ring group emergency notification
Lookup the IP Address of a phone on your network via ARP table lookup
Why would I use this?
When you have to get into the device web management interface, you need the IP Address to login to the device.
You can scan your ARP tables for the assignments and get a txt dump of that. What we were asking for was a "live read" of what address is associated to device Mac address via RingCentral. This was discussed during our training class a few days ago at the Ringcentral ConnectCentral Conference in San Francisco. Their suggestion was for now, use the ARP tables from your switch network and manually locate the info by doing a "find" on the Mac Address you are seeking.
RingCentral HeadsUpDisplay Headset crackly sound quality
User reports crackly sound quality when using bluetooth headset with RingCentral HeadsUpDisplay
Troubleshooting steps to review
After you have verified it is not a Network-wide QOS issue
Change to a different port in the same room
Verify that ethernet cable to phone is the plugged directly into the wallport,
If no additional wall ports are available, the computer network cable must be used via the additional PC/LAN port on the back on the phone
Replace ethernet cable between wall port and phone
Replace ethernet cable between phone and computer
(click to enlarge diagram)
RingCentral Introduces new Glip Administration App for Admins